Fortune Reel Online Casino
Privacy Policy
Fortune Reel is a casino owned and operated by Silverstone Overseas Limited, Ingles Manor, Castle Hill Avenue, Kent, Folkestone, United Kingdom (hereafter "Silverstone", "we", "ours", "us"). Bonne Chance NV (hereafter "BC") is a company incorporated, licensed and regulated by the Government of Curacao for the purpose of operating an online casino. All matters relating to the gaming license are handled by BC.
We recognize the importance of protecting the privacy of Personally Identifiable Information collected about you, our customers and prospects. Personally Identifiable Information includes your name, e-mail address, home address, telephone number, date of birth, debit/credit card data, and other information collected during registration or through surveys. We have adopted a corporate-wide Privacy Policy that guides how we collect, store and use this Personally Identifiable Information about our customers. Our intent is to balance our legitimate business interests in collecting and using this Information against your reasonable expectations of privacy.
This Policy includes the following:
Personal information:
We collect Personally Identifiable Information when you use our online gambling services, make customer enquiries, register for information or other services or when you respond to communications from us. Third parties to whom you have chosen to disclose your Personally Identifiable Information may also provide us with your Personally Identifiable Information.
We will only collect this type of Personally Identifiable Information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the Information.
Purpose of Collection:
Your Personally Identifiable Information is processed for the following purposes: to provide you with online gambling services; to process your enquiries; to provide customer support services, to market our services and products that suit your unique preferences and interests, to notify you of any updates to our website and services, and to ensure the safety of both you, the player, and Fortune Reel.
Security of your information:
We have implemented suitable security policies, rules and technical measures to protect and safeguard the personal data under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.
Your Personally Identifiable Information may, for the purposes outlined above, be disclosed to the following recipients: our employees, any third party service providers who use your personal information to provide services to us; or any auditors or contractors or other advisors auditing any of our business processes. All our employees, data processors and other parties outlined above who have access to, and are associated with the processing of your personal information, are obliged to respect the confidentiality of your information.
Your information will not be disclosed to government institutions or authorities except if required by law.
Publicizing a win:
If a player wins an amount deemed worthy of publicity, we may request the player(s) to post their comments regarding their win but the player is under no obligation to do so. We do reserve the right to publicize the win on our websites. For our players’ security and privacy, only the player’s first name and initial of their surname will be used in any publication.
Additional Information:
We reserve the right to access and verify any of the Personally Identifiable Information and require further Personally Identifiable Information from you. For example, we may require proof of identification and address in the form of a scanned or faxed copy of a player’s driver’s license and/or passport, and utility bill. All additional information collected will be treated as Personally Identifiable Information and managed accordingly.
Marketing
We use e-mail marketing to advertise new games, events and promotions to our players. We realize that some players do not wish to receive these notices. To be removed from our mailing lists please send your request to our support department.
Our affiliate marketing partners are provided with player first names and last initials for promotional purposes.
Your Rights in relation to your Information
You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Where appropriate, you may have your personal information rectified, amended or completed. Please e-mail affiliate@fortunereelcasino.com.
Cookies
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit our website, note the advertisements you click on and the other sites you enter via a link from our website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of our website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
Retention
Your personal information will not be stored for any longer period than is necessary for the purposes for which it was collected.
Updates to Privacy Policy
This Privacy Policy is subject to change, so please check it regularly. We reserve the right to amend this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation.
Affiliate Specific Data
We will collect various information from potential affiliates by way of an online application form. The potential affiliate is fully aware that completing and submitting the application form is a pre-requisite to becoming a member of the Fortune Reel Affiliate Program. Along with this information, we may also collect information pertaining to your web browser, IP addresses, internet browser type, internet browser language, the date and time of your submission and one or more cookies that identify your internet browser. This information is used to operate the service we provide to all our affiliates as well as to improve and develop our program. In no way, shape or form will this information be used for resale purposes, nor shall it be given to any third party without prior consent from the affiliate themselves. All information collected by will remain private, secure and for our exclusive use. Should you have any questions about our privacy policy, please contact us.
Questions
If you have any questions about our data protection, privacy policy or practices, please email us at support@fortunereelcasino.com To contact us by phone or mail please see the contact information on the support page.
